Frequently Asked Questions

The standard MOQ is 20 units per product. For first-time partners, the Starter Kit lets you mix 10 different designs × 5 units each (50 pieces total, flat ₹3,250 with free shipping) without hitting the per-SKU minimum.

Our below-MOQ entry kit for new retailers. You pick 10 different designs with 5 units each — 50 pieces total for a flat ₹3,250 with free shipping. Use it to test our range on your shelf before committing to a full reorder.

Yes — mix and match any products in one order, as long as each item meets the 20-unit minimum per SKU. This keeps your shipping costs down.

Yes. Sample quantities of select products are available for quality checks. Sample pricing is higher per unit; message us on WhatsApp for a quote.

After payment confirmation, production starts immediately. Standard orders ship in 7-10 days. Priority production (Growth tier) ships in 3-5 days.

Starter (100+ units, save 8%), Growth (250+ units, save 17%), and Enterprise (500+ units, save 25%). Tier discounts apply automatically based on total cart volume.

Yes. Tier discounts are based on total pieces in your cart across all products, not per-SKU.

All prices include applicable GST. You receive a GST-compliant invoice for every order; a GST breakdown is available on request.

Yes — we occasionally run seasonal promotions for bulk orders. Message us on WhatsApp to hear about current offers.

Custom colors are available on most products for Growth and Enterprise tier orders. Custom color runs typically have a 7-10 day lead time and a 50-unit MOQ per color.

Custom packaging and private labeling are available for Enterprise orders (500+ units). Send us your design spec on WhatsApp for quotes and timelines.

Minor tweaks are sometimes possible; complex changes require larger minimums and extended lead times. Send us your spec on WhatsApp and we will evaluate feasibility.

UPI, credit/debit cards, and net banking through Cashfree at checkout. Bank transfers (NEFT/RTGS) are accepted for manual invoicing. Enterprise orders can be invoiced with net-30 terms after account verification.

Standard orders are paid in full at checkout. For large manually-invoiced orders, a 50% advance is required to confirm and start production; the balance is due before dispatch.

Net-30 credit terms may be available for Enterprise partners with a verified order history. Contact us to discuss.

Pan-India tracked courier delivery. Free shipping on orders of 100+ units; a flat ₹200 shipping fee applies to orders below 100 units. Standard dispatch within 7-10 days.

You receive a tracking link via WhatsApp and email once your order ships. Reply to the WhatsApp thread for any delivery concerns.

Express production (2-3 days) may be available at a premium. Message us on WhatsApp to confirm availability and get an express quote.

Defective pieces are replaced free within 7 days of delivery. Report issues with photos on WhatsApp; we will arrange pickup or replacement.

Message us on WhatsApp with your previous order number and the quantities you need. Established retailers get priority production — most reorders ship in under a week.

Yes — repeat customers may qualify for additional discounts or expedited processing based on order volume. Talk to us about long-term arrangements.