Privacy Policy

At Innova3D, we are committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your business information. This Privacy Policy explains our practices regarding data collection and usage for our B2B wholesale platform.

Information We Collect

We collect business information necessary to process orders and maintain our wholesale relationship with you. This includes your business name, proprietor or authorized contact person name, business registration details (GSTIN, PAN), physical address, email address, WhatsApp number, and billing information. When you place orders, we also collect and store order history, product preferences, and payment records. Communication logs, including WhatsApp messages and email correspondences, are maintained for reference and dispute resolution purposes.

How We Use Your Information

Your information is used exclusively for order fulfillment, including production scheduling, shipment tracking, and delivery coordination. We use your contact details to communicate important updates about your orders, production status, and delivery timelines via WhatsApp, email, or phone. For billing and accounting purposes, we retain your business details to generate GST-compliant invoices and maintain financial records. We also use your information to respond to inquiries, provide customer support, and resolve disputes or complaints. Your data helps us improve our services by analyzing order patterns and product preferences, but only in aggregated, anonymized form.

Data Sharing & Third Parties

We do not sell, rent, or trade your personal or business information to unrelated third parties. However, we do share limited information with trusted shipping and logistics partners strictly for the purpose of delivering your orders. These partners are contractually bound to maintain confidentiality and use your data only for delivery operations. Your GST and business registration information may be used for compliance and tax reporting as required by Indian law. We may also disclose information if legally required by government authorities or to protect our legal rights.

Data Security

Innova3D implements reasonable security measures to protect your business information from unauthorized access, alteration, or disclosure. Our platform uses industry-standard encryption for sensitive transactions. However, no method of data transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security. We recommend maintaining the confidentiality of your account access details and reporting any unauthorized access immediately.

Data Retention

We retain your business information and order history for as long as you maintain an active wholesale relationship with us, typically for the duration of our business engagement plus an additional 7 years for compliance and dispute resolution purposes. This retention period aligns with GST regulations and Indian tax laws. If you wish to terminate your relationship with us and request data deletion, we will retain only the minimum information required by law for accounting and audit purposes.

Your Privacy Rights

You have the right to request access to the personal and business information we hold about you. You may also request correction of inaccurate information or deletion of your data (subject to legal retention requirements). To exercise these rights or file a complaint about our data practices, contact us at innova3d.ice@gmail.com or via WhatsApp at +91 6374707691. We will respond to your requests within 30 days.

Changes to This Policy

Innova3D may update this Privacy Policy to reflect changes in our practices or applicable laws. We will notify you of significant changes via email or WhatsApp. Continued use of our services after such notification constitutes your acceptance of the updated policy.